Downloading an Installer

When downloading any update for Theatre Manager, please make sure your personal firewall is turned on per PCI requirement 1.4

The correct procedure for downloading any update or checking to see is one is available is to:

  • Log in as an employee with master user privileges
  • Go to the 'Help' menu in Theatre Manager
  • Pick the 'Check for update' menu option
  • This see if there is new version available that you are entitled to download. Your maintenance agreement must be up to date to receive the latest.
  • Theatre Manager defaults to download the version that is correct for the platform you are on. If you use multiple platforms, select the appropriate button to get that updater prior to beginning the upgrade process.

  • Make sure you only download the updaters that you require one time and then place them on your network or a USB key for later installation on other machines in your network.

Running Theatre Manager Installer

This step may only be necessary for your existing workstation(s) if those workstations are running a prior version of Theatre Manager that is different than the version that was downloaded in the previous step. You may also encounter a failure to launch Theatre Manager if you are upgrading Theatre Manager on a Windows 7 workstation. See below.

Before doing any upgrade, please:

  • make a backup of your database
  • make a backup your web pages if the upgrade notice indicates that some web pages changes are mandatory.
  • download the OSX, Windows (or both) installers to one workstation
  • quit Theatre Manager on all other workstations, including any web listeners

For Windows computers For OSX computers
  • If you have not done so, download the latest version of Theatre Manager and save it to your desktop. Some borwsers will automatically put the file in the 'downloads' folder.
  • Extract the Theatre Manager zip file (if OSX did not automatically extract it)
  • Double click on the installer "Theatre Manager" to install Theatre Manager an follow the install instructions for OSX

After installing Theatre Manager

  • Start Theatre Manager
  • If required, follow the prompts to upgrade the database
  • After logging in on the main workstation, log back in any other workstations and web listeners
Once theatre manager is started, it will compress the part of Theatre Manager into the database. Each user that starts after that will automatically receive the latest version. This is a 'push install' from your server and is very automatic.

Some updates may have major underlying changes to various components of the application. These updates require that the entire copy of Theatre Manager be installed at each workstation. We endeavor to minimize the number of 'walk-around' installs. It is not always possible.

Reverting to an old version

If you desire to revert to an older version of Theatre Manager, you can restore the database backup, the webpages backup, and reinstall the prior version of Theatre Manager.

Installing Theatre Manager on a New Workstation and serializing

Download and install Theatre Manager

Follow the appropriate instructions below

Installing Theatre Manager's Workstation Serial Number on a New Workstation

For Windows Vista, 7, 8, 2008 server, 2012 server and later

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop
  2. Extract the serial.txt file from the serial.zip file
  3. Move the serial.txt file into the

    C:\Program Files\Theatre Manager\firstruninstall

    folder replacing the existing serial.txt file

  4. Note: if you installed Theatre Manager and ran it for the first time without putting the serial.txt file in the right place, the easiest process to fix that is to re-run the Theatre Manger installer. It will fix things for you.

For Windows 2000/XP/2003 server only

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop
  2. Extract the serial.txt file from the serial.zip file
  3. Move the serial.txt file into the

    C:\Program Files\Theatre Manager

    folder replacing the existing serial.txt file

For OSX computers

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop.
  2. Extract the serial.txt file from the serial.zip file (if it did not automatically extract)
  3. Go into \Macintosh HD\Applications
    • Right-Click on the Theatre Manager icon
    • Select "Show Package Contents"
    • Go into \Contents\MacOS\FirstRunInstall
  4. Move the serial.txt file into the \Macintosh HD\Applications\Theatre Manager\Contents\MacOS\FirstRunInstall folder replacing the existing serial.txt file
  5. Note: if you installed Theatre Manager and ran it for the first time without putting the serial.txt file in the right place, the easiest process to fix that is to re-run the Theatre Manger installer. It will fix things for you.
  6. If you are using network user profiles, you may need to read about adjusting the folder setup for performance

Starting Theatre Manager on a New Workstation

  1. Start the Theatre Manager application
  2. If you are presented with the "Theatre Manager Demo Login Window, click "Change Data File" in the lower left hand corner of the Login Window
  3. Enter in the IP address of your server and hit tab
  4. Select the database name from the popup
  5. Click Connect