Refunding Tickets

If a ticket is sold incorrectly or a patron desires to return their tickets, Theatre Manager's refund process will make the transaction very simple. Using Employee setup preferences, a Master User can decide which users have the authority to perform refunds.

1. Find Patron #33, Darcey Albeck

   Darcey's patron window will open. Look to the Patron Ticket Information portion of the patron window.
   

   Note:The user must have sold tickets to Darcey Albeck in order to continue. If not, please refer to and complete the section, Selling a Ticket.

2. Single Click on any Ticket

   Highlight at least one ticket and make note of its order number.

   

Note: A user can refund more than one ticket at the same time by simply highlighting multiple tickets. This is provided that the tickets are a part of the same order.

At this point, you have three options, all of which will be discussed in the following pages:

• A 'direct' return of the tickets, causing a monetary refund to the patron, or
• A refund to a donation, where the refunded tickets are applied to a donation instead of a monetary refund to the patron, or
• A refund to a ticket voucher, where the refunded tickets are applied to a voucher which is good for another performance.