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Authorization Tab

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The Authorization tab allows your organization to define some specifics around how the credit card merchant handles authorizations.

Parts of the Authorization Tab

Authorization Preferences

Box Office Duplicates
Force without Notify checkbox - Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked. It is recommended you leave this unchecked
Force Without Notify
Transactions to the same card for the same value will not receive a warning indicating a possible duplicate charge to the credit card when checked.
Internet Duplicates
Choice of three Options:
  • Duplicate Forcing - Transactions to the same card for the same value will not be processed via the internet.
  • Always Force Duplicates - Transactions to the same card for the same value will be allowed via the internet.
  • Smart Force Duplicates - Theatre Manager will determine if the transaction should be processed based on the transaction details.
  • Smart Checking is recommended

Fraud Prevention

Send Address/Zip - Zip code and address is sent with the credit card information during processing for verification. This information can decrease processing fees in the USA where applicable.

Send Card Swipe Data - Card swipe data is sent during processing for verification. This can decrease processing fees where applicable.

Send VV2/CID number - Sends the number from the back of the card. Turning off this option means you pay a higher rates on cards.

IP Address Blocking - Allows the merchant provider to block web sales to specific IP Addresses.

1st Transaction can be refund - Some merchant providers (notably Global Payments acting on behalf of some Banks) may not authorize the first couple of transactions if they are refunds, as a fraud prevention tool. The rules are actually set by the Bank and each service provider follows them. The best approach is to avoid a refund as the first transaction. It is recommended you leave this checkbox blank.

Timeout
Maximum time, in seconds, Theatre Manager will try to process a card.
Last Transaction
Displays the last tranaction number at the server