Forcing Carts Closed

If carts are old and have any 'partially checked out' status error, or you simply want to force them closed, you can do so by:

• Opening the list of shopping carts and searching for the status codes of the ones you want to clean up
• Investigating why they are not complete, if necessary, and fulfilling ticket orders
• Selecting the carts
• Picking 'Force Carts Closed' in the menu
• You will see the image below. Selecting 'Force Close' will change the cart status to cart closed-operator forced it closed. Once carts are properly closed, the patron can be merged with other patrons.